Reference

How pg9999 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that information secure.

Account data protectedbKash, Nagad, Rocket wallet privacyYour right to request dataNo data sold to third parties

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something or raise a concern about how your information is handled, our support team is the right place to start. Responses to data requests are handled within the account review window — we'll confirm receipt and outline the next step.

Live Chat Start a live chat session from the account dashboard. Identify your query as a privacy or data request so the agent routes it to the right team without delay.

Email Support Send your data request by email. Include your registered phone number and the specific information you are asking about — this speeds up identity verification on our side.

Account Dashboard Some data updates — like your registered phone number or email address — can be changed directly inside the account settings without contacting support at all.

DATA HANDLING PRACTICE

Security, Cookies, Retention and Your Rights

We use SSL encryption on every page, including the deposit flow where your bKash or Nagad wallet reference is passed to our payment processor. Cookies on pg9999 track your session state and remember your preferred lobby view — you can clear them in your mobile browser settings at any time without losing your account access.

Data Retention

We keep your account records for as long as your account remains open and for the period required under applicable Bangladesh financial regulations after it closes.

Cookie Control

Session and preference cookies are set when you log in. Clearing cookies from your mobile browser removes saved lobby preferences but does not affect your account balance or transaction history.

Account Security

Each login triggers an OTP sent to your registered number. If the number changes, update it via account settings before your next deposit to avoid a verification block.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records or close your account. Submit the request through live chat or email and we will confirm the outcome.

What We Collect and Why We Collect It

pg9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, phone number and email address. When you deposit using bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp — enough to verify the payment and credit your account wallet. We do not store your mobile banking

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PIN or full wallet credentials. Browsing behaviour inside the lobby, such as which game rooms you open and how long sessions last, is recorded in aggregate to improve the platform. Your device type and IP address are logged at login to detect unusual access patterns and
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protect your account. We do not sell, rent or share your personal information with advertising networks. Data shared with payment processors — including the local wallet rails bKash, Nagad and Rocket — is limited to what those processors need to complete the transaction. If you contact
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our support team, your conversation history is retained to resolve follow-up queries. All data handling is subject to applicable Bangladesh law and the terms you accepted when opening your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on pg9999

The questions below cover the data and privacy topics we hear most often from account holders in Bangladesh — from how wallet payment data is stored to how you can request changes or deletions.

No. We only record the transaction reference and amount from your bKash or Nagad payment. Your mobile PIN is entered in your wallet app and never passes through our system.

Only authorised pg9999 staff handling account verification, fraud checks and support queries can access your records. Payment processors see only the data needed to complete each transaction.

Yes. Contact us via live chat or email with your registered phone number and a data-access request. We will confirm receipt and respond within the account review window.

Go to account settings on the dashboard and submit the change there. For security, you will need to verify the new number with an OTP before the update takes effect.

We retain records for the period required under applicable Bangladesh regulations. After that window, personal data is deleted or anonymised in line with our internal retention schedule.

No. We do not sell or rent your personal information to advertisers or marketing networks. Data shared with third parties — such as Rocket or Nagad processors — is limited to completing your transaction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Accountpg9999 Login

How pg9999 Handles Your Personal Information

How to Reach Us About Your Data

Security, Cookies, Retention and Your Rights

Data Retention

Cookie Control

Account Security

Your Rights

Common Questions About Your Privacy on pg9999

01 Does pg9999 store my bKash or Nagad PIN?

02 Who can see my account and payment data?

03 Can I request a full copy of my personal data?

04 How do I update my registered phone number or email?

05 How long does pg9999 keep my data after I close my account?

06 Does pg9999 share my data with advertisers or third-party marketers?

Privacy Policy

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